Terms & conditions

Terms and Conditions of Service

Last updated: June 26, 2026

This Service is operated by StreamHub SL ("Provider"), located at C/ Velázquez 10, 1º - 28001 - Madrid - Spain.
EIN / Entity Filing Number: B13886122.
For any inquiries, our customer service team is available via email at info@leolos.com.

Important: Subscription Summary

  • Service Type: Digital Multi-Content Platform / Online Entertainment Services.
  • Subscription Period: Every 28 days (13 billing cycles per year).
  • Automatic Renewal: Your subscription will automatically renew at the end of each period unless cancelled by you.
  • Price: € 29.99 (Taxes included).
  • Cancellation: You may cancel at any time via your account settings or by contacting info@leolos.com. To avoid the next scheduled charge, you must cancel before your renewal date.

Acceptance, Binding Agreement, and Electronic Signature

By accessing, registering, or using this Service, you agree to be legally bound by these Terms. If you do not agree, you must stop using the Service immediately.

Under applicable electronic commerce laws, including the U.S. E-SIGN Act, you consent to enter into agreements electronically. Your use of the Service or click-to-accept action constitutes your electronic signature.

Service Description and Scope

The Service provides an online multi-content platform designed to offer access to a variety of digital content, user interfaces, media streams, and related interactive functionalities. The Service is not intended to guarantee uninterrupted connectivity, the permanent availability of any specific media title or content piece, or unrestricted access from all third-party networks.

The platform, including all features, user interfaces, media libraries, software, applications, and associated digital content, is provided on an "as is" and "as available" basis. The Provider may modify, replace, update, suspend, or discontinue any content category, interface layout, feature, or functionality at any time without prior notice.

By using the Service, you enter into a legally binding agreement with the Provider. If you do not agree with these Terms, you must immediately discontinue use of the Service.

Eligibility and Account Registration

You must be at least 18 years old or the legal age of majority in your jurisdiction. To use our Services, you are required to create an account and provide accurate personal information, including a secure password and valid payment details. You are responsible for maintaining the confidentiality and security of your credentials.

The Provider reserves the right to refuse any request, or suspend or terminate accounts in case of fraud, abuse, or violation of these Terms.

Usage License and Restrictions

You are granted a limited, non-exclusive, non-transferable license to use the Service solely for personal, non-commercial purposes. This license includes accessing the digital content catalog and multimedia assets through our portal.

Restrictions: You agree not to copy, download, transmit, modify, reverse engineer, scrape, decompile, or circumvent any technical control measures or access control mechanisms. You may not use the Service for any commercial business, for-profit or not-for-profit, without our express prior written permission.

The Provider may modify, replace, refresh, or remove portions of the digital content library, features, or technical specifications at any time without prior notice where reasonably necessary for operational, security, licensing, legal, or commercial purposes.

Fees, Billing, and Automatic Renewal

The Service costs € 29.99 every 28 days and automatically renews unless cancelled.

You authorize recurring charges via supported payment methods, including credit cards and third-party digital wallets (such as Apple Pay & Google Pay). All charges are processed in USD and are inclusive of all applicable taxes.

Third-Party Payment Processors (Apple Pay & Google Pay): If you choose to pay via Apple Pay, Google Pay, or other third-party wallets, your transaction is also subject to the terms and conditions of those platforms. The Provider is not responsible for technical failures, connectivity issues, or processing errors caused by these intermediaries.

Payment Method Verification: In order to increase the safety and security of every customer, the Service may display a temporary verification hold on your credit/debit card or digital wallet, ranging from € 0.00 to € 2.00. Please note that this is a temporary authorization hold that will disappear from your billing statement. These funds are solely used to validate the customer's payment method and will be automatically released and refunded to your account. You acknowledge and agree that your financial institution may independently assess a separate, non-refundable verification charge of € 0.01. The Service does not collect, control, or receive these funds, and expressly disclaims all liability for any such third-party bank fees.

Cancellation and Refund Policy

You may cancel at any time via your account settings or by contacting support at info@leolos.com. If you choose to cancel via email, your formal request must be received at least forty-eight (48) hours prior to your next renewal transaction to allow for manual operational processing. Cancellation becomes effective at the end of the current paid billing period, and access to the Service will remain available until that period expires.

No partial refunds or credits will be granted for unused portions of a billing period unless required by applicable law. Requests under the Provider's voluntary refund policy must be submitted within twenty-five (25) days of the relevant billing date to info@leolos.com. Each request will be reviewed individually in accordance with this voluntary commercial policy and approvals are processed at the sole discretion of the Provider. Nothing in this section limits any mandatory consumer rights that may apply under applicable law.

Refunds for Digital Wallets: Refunds approved for Apple Pay, Google Pay, or other supported digital wallets will be returned to the original payment method. Although the Provider normally initiates approved refunds within two (2) business days, actual crediting times depend exclusively on the payment platform and the issuing financial institution. The Provider is not responsible for delays caused by such third parties.

Termination of Service

The Provider may suspend, restrict, or terminate access to the Service at any time, with or without prior notice, for breach of these Terms, suspected fraud, abuse, security incidents, operational, technical, legal, regulatory, or legitimate business reasons, to the maximum extent permitted by applicable law.

Upon termination, all licenses and rights granted under these Terms shall immediately cease.

User Obligations and Responsibilities

  1. Use the Service in an appropriate, lawful, and non-commercial manner.
  2. Do not use automated means ("bots", "spiders", or scraping tools) to access, index, or disrupt the Service.
  3. Do not introduce viruses, malware, or harmful code that may limit software functionality.
  4. Do not interfere with the experience, security systems, or enjoyment of other users.
  5. Do not gain unauthorized access to our servers, computer networks, or user accounts.

Indemnification

You agree to indemnify, defend, and hold harmless StreamHub SL, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any intellectual property or other right of any third party.

Suspension and Force Majeure

The Provider may suspend, modify, restrict, or discontinue the Service, in whole or in part, at any time for operational, technical, legal, regulatory, security, maintenance, or business reasons, to the maximum extent permitted by applicable law. The Provider shall not be liable for service interruptions or failures resulting from events beyond its reasonable control, including Force Majeure events.

Intellectual Property

All content, software, and materials are owned or licensed by the Provider and are protected by applicable intellectual property laws and international treaties.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STREAMHUB SL BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

UNDER NO CIRCUMSTANCES WILL STREAMHUB SL BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF THE PROVIDER FOR ANY CLAIMS UNDER THESE TERMS IS LIMITED TO THE AMOUNT PAID BY THE USER TO THE PROVIDER DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

We do not warrant that the digital content or platform services will meet your needs at all times, or that the platform will be delivered free of errors, viruses, or interruptions. You expressly acknowledge that the rendering quality, buffering stability, and streaming speed of the digital content may be dynamically affected by your geographic location, third-party network routing, internet service provider constraints, and your local connection infrastructure.

The Provider does not warrant or guarantee uninterrupted access to any specific media title, category, streaming quality tier, or online application through the platform.

Additional Provisions

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between the parties and supersede any prior agreements. If any provision is found invalid by a court or arbitrator, the remaining provisions shall remain in full force and effect.

Failure by the Provider to enforce any right or provision of these Terms will not be considered a waiver of those rights.

The provisions relating to arbitration, limitation of liability, disclaimers of warranties, indemnification, intellectual property, payment obligations, and any other provisions which by their nature should survive termination shall remain in full force and effect after termination of this Agreement.

Contact

For support or legal inquiries, contact: info@leolos.com

© 2026 StreamHub SL. All rights reserved. Professional Compliance Edition (Wyoming, USA).

Privacy Policy

To comply with current data protection regulations, we provide detailed information about the processing of your data.

Data Controller

StreamHub SL (hereinafter, "the Company") is the entity responsible for managing your data. For any inquiries regarding how your data is processed, you can contact us via email at info@leolos.com or by sending correspondence to C/ Velázquez 10, 1º - 28001 - Madrid - Spain.

Information We Collect

During your interaction and registration on our portal, we may collect the following personal data:

  • Email address
  • First and last name
  • Date of birth
  • Bank card number
  • Data related to your device (model, operating system version, unique identifier, etc.)
  • Server information derived from your browsing (IP address, browser type, access date and time, browser language, etc.)

Purpose of Data Processing

The Company uses the collected information to manage and optimize the operation of the contracted service. The processing of your data is essential to fulfill contractual obligations and provide you with a personalized experience.

Additionally, this data may be used to send communications related to the service, such as updates, security notifications, and other relevant notices.

Possible Transfers to Third Parties

Your data may be shared with third parties under the following circumstances, always with the appropriate legal guarantees:

  • Public Authorities: To comply with legal obligations arising from the Company's activities.
  • External Auditors: Companies responsible for accounting audits, in compliance with regulations and legal requirements.
  • Law Enforcement: When there is a legal obligation to provide information to the competent authorities.
  • Suppliers: Companies that collaborate in providing the service, after signing confidentiality and data processing agreements.

If a data transfer to a different recipient is anticipated, you will be informed in advance.

Data Retention Period

Personal data will be stored for as long as the relationship with the Company is maintained. Once this relationship ends, the data will be retained for the applicable legal statute of limitations and, after that period, will be deleted or appropriately anonymized.

User Rights

You have the right to access, rectify, limit, delete, and object to the processing of your data. You can contact the Company using the postal address or email provided above to exercise these rights.

If you believe that your rights or the applicable regulations have been violated, you can also file a complaint with:

  • The Company itself, through the established contact channels.
  • The data protection regulatory authority, either through its website or postal address.

Security Measures

The Company adopts all necessary technical and organizational measures to ensure the security of your data, protecting it against unauthorized access, alterations, disclosure, or destruction. These measures include, among others, data encryption and access control.

In certain situations, international data transfers may occur. In such cases, appropriate protective mechanisms will be ensured following the applicable regulations.

Contact and Additional Information

For any questions, requests, or comments regarding the processing of your data, please do not hesitate to contact us via email at info@leolos.com or at the address C/ Velázquez 10, 1º - 28001 - Madrid - Spain.

Use of Cookies in Our Streaming Service

In this streaming service, we implement cookies to optimize your Browse experience and personalize the content offered. These cookies are remembered on your device (computer, smartphone, tablet, etc.) when you visit our platform, allowing us to recognize you and remember settings such as language and other personal preferences.

Legal Basis and Consent

The use of cookies is based on the explicit consent of the user, in accordance with current data protection regulations (e.g., GDPR). By using our service, you agree to the processing of your data through cookies for the purposes described in this policy.

List of Cookies and Their Functions

Below is a summary of the cookies we use, grouped by their function:

Essential and Technical Cookies

(These are strictly necessary for the service to function correctly. They cannot be disabled from our systems).

  • PHPSESSID
    • Issuer: Our service
    • Duration: During the session
    • Type: Essential cookie
    • Purpose: To keep the user session active while Browse the service.
  • CookieConsent
    • Issuer: Consent Management Platform
    • Duration: 1 year
    • Type: Essential / Functional Cookie
    • Purpose: To store the user's cookie consent preferences so they are not asked for again on future visits.
  • .celerispay.com
    • Issuer: CelerisPay
    • Duration: Variable (depends on the action)
    • Type: Essential / Functional Cookie
    • Purpose: A third-party cookie necessary to securely process payment transactions, manage the payment session, and prevent fraud.
  • ar_debug
    • Issuer: Meta (Facebook)
    • Duration: During the session
    • Type: Technical / Debugging cookie
    • Purpose: A technical cookie used to debug the implementation of the Meta (Facebook) Pixel, ensuring it works correctly. It is not used for user tracking.

Preference or Functional Cookies

(These allow us to remember your choices and settings to personalize your experience).

  • device_view
    • Issuer: Our service
    • Duration: 1 year
    • Type: Preference cookie
    • Purpose: To remember the display settings selected by the user.
  • smart_trivia_email_user, filter, welcomeback
    • Issuer: Our service
    • Duration: Variable (usually session or a short period)
    • Type: Preference / Functional cookie
    • Purpose: To remember specific user actions or preferences within our service. For example, `filter` saves a filtering preference, `welcomeback` customizes the greeting for a returning user, and `smart_trivia_email_user` identifies a user who has interacted with a specific feature.

Tracking and Analytics Cookies

(These help us understand how you interact with our service so we can improve it).

  • uetsid
    • Issuer: Microsoft Ads
    • Duration: 30 minutes (may vary by configuration)
    • Type: Session cookie
    • Purpose: To store the user's session ID to monitor interactions during a single session and evaluate advertising campaigns.
  • _ga, _ga_YD17PQCGPS, _ga_EXNFPFVZ2J, _ga_B3P8PM0DXN & _ga_S01RTFKR3R
    • Issuer: Google Analytics
    • Duration: 2 years
    • Type: Tracking cookie
    • Purpose: To assign a unique ID to identify individual users, differentiate each user, and persist session state.
  • google_customer_id
    • Issuer: Google
    • Duration: Variable (see Google's privacy policy)
    • Type: Tracking cookie
    • Purpose: To individually recognize customers through Google's advertising services.
  • _clck
    • Issuer: Advertising analytics provider
    • Duration: 1 year
    • Type: Tracking cookie
    • Purpose: To evaluate the effectiveness of advertising campaigns and interaction with ads.
  • _gcl_au
    • Issuer: Google AdSense
    • Duration: 3 months
    • Type: Tracking cookie
    • Purpose: To improve the relevance and personalization of displayed ads.
  • _hjSessionUser_1682592
    • Issuer: Hotjar
    • Duration: Variable
    • Type: Tracking cookie
    • Purpose: To anonymously track the user's session to improve the experience.
  • ph_phc_pkYhBYkDbkeaxcWkNuGNhC7PdTGd9PMWBaykvc0pRbJ_posthog
    • Issuer: PostHog
    • Duration: 1 year
    • Type: Tracking and analytics cookie
    • Purpose: To anonymously identify users and analyze their behavior and use of the service's features to improve the product.

Advertising and Marketing Cookies

(These collect information about your habits to show you more relevant ads).

  • IDE
    • Issuer: Google (DoubleClick)
    • Duration: 13 months
    • Type: Advertising cookie
    • Purpose: Used by Google DoubleClick to record and report the user's actions on the website after viewing or clicking one of the advertiser's ads.
  • _fbp
    • Issuer: Meta (Facebook)
    • Duration: 3 months
    • Type: Advertising and tracking cookie
    • Purpose: Used by Meta to deliver advertisement products and track conversions.
  • _ttp, _tt_enable_cookie, ttcsid, ttcsid_D0IB4CRC77UEQB7P5EMG, ttcsid_CUSAE2JC77U47BI99J0G
    • Issuer: TikTok
    • Duration: 13 months (for _ttp) and variable for the others.
    • Type: Advertising and tracking cookie
    • Purpose: To monitor campaign performance and facilitate targeted advertising on the TikTok platform.
  • _uetvid
    • Issuer: Microsoft Advertising (Bing)
    • Duration: 13 months
    • Type: Advertising and tracking cookie
    • Purpose: Allows tracking of visitors across different sites to optimize ad relevance.

Classification of Cookies

The cookies we use can be classified according to several criteria:

1. By Function:

  • Essential or Technical: These are indispensable for the service to function. They allow for actions such as keeping the session active, managing consent, processing payments, or debugging errors. They do not require user consent.
  • Preference or Functional: These allow the service to remember information so you can access it with personalized features, such as language, display settings, or a welcome greeting.
  • Tracking or Analytics: These collect data on how users navigate our service (pages visited, time spent, etc.). This information, which is generally anonymous, helps us identify issues and improve the experience.
  • Advertising or Marketing: These store information about user behavior to develop a specific profile and show personalized advertising on this and other websites. They include tracking cookies to measure the effectiveness of campaigns.

2. By Issuer:

  • First-party: Issued and managed directly by our domain.
  • Third-party: Provided by other domains that collaborate with us (e.g., Google, Meta, Microsoft).

3. By Duration:

  • Session: Automatically deleted when the browser is closed.
  • Persistent: Remain on the device for a defined period to remember preferences between visits.

Cookies for Personalization and Advertising

In our streaming service, some cookies are used specifically for:

  • Content Personalization: To collect information about your viewing habits to suggest content that matches your tastes and preferences.
  • Targeted Advertising: To evaluate the effectiveness of our advertising campaigns and deliver relevant ads based on your interests.

Revocation of Consent and Cookie Management

You can modify your browser settings to be notified about the receipt of cookies or even disable them completely. Please note that by doing so, some features of the service may not function correctly. Additionally, you can withdraw your consent at any time through the configuration options in our user panel or through the privacy options in your browser.

Transparency in Data Sharing

Some cookies may involve sharing data with third parties, such as analytics providers, advertising networks, or technology partners. We are committed to managing this data in accordance with applicable law and to ensuring the security and privacy of your information.

Cookie Management in Browsers

For more information on how to manage cookies in the most commonly used browsers, please refer to the following links:

By using our streaming service, you consent to the use of cookies as described herein. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

Last updated: June 30, 2025

Subscription Policy

Last updated: 20/03/2026

Welcome to the service provided by StreamHub SL, located at C/ Velázquez 10, 1º - 28001 - Madrid - Spain and Company Registration Number: B13886122. For any inquiries, our customer service team is available via email at info@leolos.com.

Fees, Billing, and Payment Methods

The cost of the service is $ 29.99 every 28 days, with automatic renewal until you decide to cancel.

Payments will be made via credit card, and additional fees may apply from the card issuer. All prices include taxes, but there may be fees associated with the payment method that should be checked with your financial institution.

By accepting these terms, you declare that the funds used are of legitimate origin and authorize the transmission of your data to the payment method provider, which complies with the PCI DSS standard for information security.

The Provider reserves the right to modify fees or introduce new charges, notifying such changes in advance via email.

Cancellation Procedures and Refund Policy

You may cancel your subscription at any time by following the process established in the portal. To do so, you must access your account, locate the "Cancellation" option, and complete the unsubscription form, or contact our support team at info@leolos.com.

It is important to cancel the subscription before the renewal date to avoid being charged for the next period. After cancellation, access to the service will continue until the end of the paid period, with no refunds for partial periods.

The refund policy covers only the fee for the last month paid, provided that the request is made within 25 days after billing. Requests must be sent to info@leolos.com and will be evaluated within two business days. The approval of refunds is at the discretion of the Provider and does not create an obligation for future similar cases.